I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
I received a wrong item, how can I return it?
We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with Free 3 Day Returns If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 3 business days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
How do I change or cancel my order?
After you have submitted your order for processing, you cannot make any online changes. Please note that your order may begin processing immediately after order placement and we will not be able to modify or cancel your order.
Is my purchase secure?
ChenOneHome.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is encryption technology that provides security while information is being transmitted over the Internet. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
What methods of payment does ChenOneHome.com accept?
Payment & Credit cards accepted:
Are the products offered online different from those available in ChenOne Home stores?
Are the prices offered online same as at ChenOneHome stores?
How an Item will be packed?
What should I expect to happen once I place an online order?
What is the delivery time?
What if an item I have ordered is out of stock?
The product I recently purchased is now on sale, can I get a price adjustment?
Unfortunately, current sale prices cannot be applied to the previously placed orders. Similarly, each sale has an expiration date, after which the sale prices are no longer valid.
Is the color depiction of products on the site accurate?
Due to the variances among computer monitors the depictions of the color you see may not be a true representation of the actual color. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.