We want you to be fully satisfied with every item that you purchase online from ChenOneHome. If you are not satisfied with an item that you have purchased online, you may return the item within 15 days of receipt, for a full refund of the purchase price, minus the return shipping, handling or other charges. Returns after 15 days will not be accepted. All items must be in original packaging and in original condition. Laundered or used items will not be accepted. Shipping charges for returned merchandise are the responsibility of the customer. It is recommended that you insure the return and obtain tracking numbers to trace the package(s).
I cancelled/returned my order, when can I expect my refund?
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the return shipping cost only if the return is a result of a manufacturer defect or a shipping error on our part.
*Please note: If there is extensive damage to an item upon delivery, Contact Us for a Customer Service representative.